P.A.L. Penguin Encounter FAQ
Personal penguin encounters are available to PALs at the $100 & $250 levels.
What is the minimum age limit for Personal Penguin Encounters?
Personal Penguin Encounters are open to anyone six years of age and older. This limit is set in the interest of safety, both for the human participant and the penguins.
Do children have to be accompanied by an adult?
Children (anyone under 18) must be accompanied by an adult during the Personal Penguin Encounter. This adult will count toward the overall limit of two or four individuals, depending on your PAL Package.
Can I bring an extra person on my penguin encounter?
Due to space limitations in the penguin back up area, we cannot accommodate more than four people on the Personal Penguin Encounter.
How do I schedule my penguin encounter?
Personal Penguin Encounters may be scheduled by calling 423-785-4067. Exact availability is subject to the keepers’ schedules. We also ask that you schedule your encounter at least a week in advance. Call for more information.
How long will the Personal Penguin Encounter take?
The length of the Personal Penguin Encounter will vary with each group, but they generally take between 15 and 20 minutes.
When is the best time of the year to schedule my penguin encounter?
Our penguins are currently in nesting season. As a courtesy to our chicks and to provide the best experiences for our PALs we will begin scheduling encounters again at the end of the summer/ early fall, dependent upon breeding. Encounters are the best when booked between October and April.